Frequently Asked Questions
Everything you need to know about bringing Avalon into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items arrive within 7-14 business days. For custom upholstery or handcrafted pieces, lead times can range from 4 to 8 weeks depending on the artisan's schedule.
Do you offer White Glove Delivery and assembly?
Yes, we offer premium White Glove Delivery for a flat fee. This service includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log in to your Avalon account to view real-time updates on your shipment's progress.
Are your wood products sustainably sourced?
Sustainability is a core value at Avalon. 90% of our wood collections are crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.